1. Who Processes Your Order
Every purchase made through links on this Site is processed by BuyGoods, the authorized online retailer for the products featured. BuyGoods handles payment, shipping, the money-back guarantee, and customer support. The Vita News never charges your card and never receives your payment details — the retailer’s name is what appears on your statement.
2. The Money-Back Guarantee
Products featured on this Site are covered by the retailer’s money-back guarantee, counted from the date of purchase (for example, FemiCore carries a 60-day money-back guarantee). The exact guarantee terms for your order are displayed at checkout before you confirm, and in your order confirmation email.
The guarantee is offered and honored by the retailer — not by The Vita News. That is also why refund requests must go to the retailer directly (see below).
3. How to Request a Refund
To request a refund within the guarantee window:
- Locate your order confirmation email from BuyGoods — it contains your order number and support contacts.
- Contact BuyGoods customer support (phone shown at checkout: 302-404-2568) with your order number and the email used at purchase.
- Refunds are issued to the original payment method; bank processing times vary by institution, typically a few business days after approval.
4. Shipping Fees and Delivery
Shipping fees and estimated delivery times are always displayed at the retailer’s checkout before you confirm your order, and your final total is shown before payment. Where a package includes free U.S. shipping, that is indicated on the product page and confirmed at checkout. Tracking information is emailed to you once your order ships.
5. Wrong, Damaged, or Missing Orders
If an order arrives damaged, incomplete, or incorrect, contact the retailer’s support with your order number — they operate the fulfillment systems and can reship or refund as appropriate. We are glad to point you in the right direction, but as an independent publisher we cannot access order systems.
6. Cancellations
If you need to cancel an order, reach the retailer’s support as soon as possible after purchase — they will advise whether the order can still be changed or canceled. Once an order has shipped, the money-back guarantee window is the way to return it.
7. Contact
Order-specific questions (refunds, shipping, tracking): contact BuyGoods via your confirmation email or 302-404-2568. Questions about this Site: email contact@thevitanews.com.